Our customers’ satisfaction is our priority. In effect, to better serve every customer, Authentic Scents requires all returns to be requested within 30 days of receipt of your items. To do this, just contact our Customer service for a prepaid shipping label, which you can use to return the item.
Our 30 day return policy
100% refund will be issued on your unopened item (s) returned within 30 days.
Items must be returned in the same (or similar) condition in which they were received.
Opened returned products will be discarded and no refund or credit will be issued.
Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
Gift cards, coupons, promotions, free gifts etc. are non-refundable.
When Can You Get Your Refund?
Once we receive your returned product (s) in the aforementioned conditions, we will issue your full refund within 3-5 business days. Note that depending on your financial institution, the transaction could take additional days to fully be returned and available on your credit, debit or bank account.
If you received a damaged product, please save your shipping information and don’t discard any damaged boxes, packaging, or products as these will serve as proof of your report. You may be asked to provide pictures of your damaged products to help us process your claim swiftly.
To report a shipping and damaged product (s), please call our customer service at Tel: (703) 910-5084 (M-F: 9:00am-9pm, Sat: 9:00am-5pm EST) or email us at [email protected]